tag:blogger.com,1999:blog-4519234397783312626.post5167556803537311235..comments2023-10-09T11:42:57.305-04:00Comments on Healthcare, etc.: Supersize me, the AT&T wayMarya Zilberberghttp://www.blogger.com/profile/16080475886113209344noreply@blogger.comBlogger2125tag:blogger.com,1999:blog-4519234397783312626.post-55951167835337303312011-09-08T10:43:49.265-04:002011-09-08T10:43:49.265-04:00Thanks to all of you who tweeted and facebooked (a...Thanks to all of you who tweeted and facebooked (as a verb?) me about this post. My impression that there is growing dissatisfaction out there with the way business is done is being confirmed. <br /><br />I wanted to update you all on what the follow-up has been. I e-mailed Cathy (see comment above) yesterday. Last night I got this message from her coworker: <br /><br />"Hi Dr. Zilberberg,<br /><br />Cathy is out of the office so I am reaching out on her behalf. In order for me to research your wireless account further, I would need either the account number or the mobile number in question. In additionally, a good contact number for you would be great.<br /><br />Once I receive the information, I will partner with a wireless customer service manager to see what we can possibly do. <br /><br />I do hate to see the frustration in your post. While I cannot guarantee, I will do my best to see what can be done to provide the extra line without the credit verification. Of course we will not make any changes without your consent.<br /><br />Please email your contact information, account number or mobile number to me at attannellem@att.com and include your name in the subject line. Please provide a best time to contact you. Thanks and have a good evening! <br /><br /><br />Thanks,<br /><br />ATTAnnelle M"<br /><br />OK, so again I am the one wasting my time having to contact yet another person because the original individual I was told to contact for customer service is not there? Wow!<br /><br />Nevertheless, this morning I e-mailed Annelle and let her know that I simply do not have the time to keep explaining the issue, and that unless she can do what I need without wasting my time, she should go ahead and let me know by mail. I reiterated what the issues were and also that this is a corporate culture problem that needs to be rethought in light of its ethical implications. <br /><br />Will let you know what happens.Marya Zilberberghttps://www.blogger.com/profile/16080475886113209344noreply@blogger.comtag:blogger.com,1999:blog-4519234397783312626.post-31427555980036401612011-09-07T16:12:03.707-04:002011-09-07T16:12:03.707-04:00Hi Marya- I am with AT&T and saw your post. W...Hi Marya- I am with AT&T and saw your post. We would like to assist with and answer any questions/concerns that you may have. Please email your contact information to one of our managers at attcatherinew@att.com and include your name in the subject line. Thanks.attcathywhttp://www.att.com/socialmedianoreply@blogger.com